icare Under Investigation for Workers’ Compensation Underpayments

NSW state insurer, icare, has uncovered approximately 9,400 workers' compensation claims that might have been underpaid due to omitted inflation adjustments.

The identification of these potential discrepancies is part of a wider industry review initiated by the State Insurance Regulatory Authority (SIRA).

The scrutiny extends back to claims from October 2012, covering decisions made on worker weekly payments by the Workers Compensation Commission, which was succeeded by the Personal Injury Commission in March 2021. This shift marked a change in the dispute resolution body for such claims.

SIRA has mandated a comprehensive review of these compensation claims, specifically assessing whether past payments should be adjusted for inflation, a directive it issued to icare on August 12. The review process is ongoing, as confirmed by a SIRA spokesperson.

In response, icare has confirmed that its teams, alongside claims service providers, are proactively identifying claims that require reassessment and are reaching out to affected workers. The insurer is also committed to enhancing its claims processing procedures to ensure accurate and fair compensation and introduces regular audits to bolster accuracy and transparency.

The initiative to correct these potential underpayments represents an effort to rebuild trust and ensure compliance with compensation entitlements under the current economic conditions.

Published:Tuesday, 7th Oct 2025
Source: Paige Estritori

Share this news item:

Insurance News

Surge in Profits for Australian Insurers Amid Rising Premiums

15 Oct 2025: Paige Estritori

In 2024, Australia's insurance industry reported a collective after-tax profit of $6.1 billion, a significant increase from the five-year average of $2 billion. This surge is attributed to substantial premium hikes and a relatively quiet year for natural disasters. - read more

Rising Insurance Costs Challenge Australian Businesses Amid Crime Surge

15 Oct 2025: Paige Estritori

Australian businesses are confronting escalating insurance premiums, driven by a surge in break-ins and thefts. This trend is placing additional financial strain on business owners already navigating a complex economic environment. - read more

Allianz Australia Penalised for Misleading Insurance Practices

15 Oct 2025: Paige Estritori

In a significant regulatory development, Allianz Australia and its subsidiary, AWP Australia, have been fined $16.8 million for making false and misleading statements. This penalty underscores the critical importance of transparency and honesty in the insurance industry. - read more

Allianz Australia Completes Acquisition of RAA Insurance

15 Oct 2025: Paige Estritori

Allianz Australia has successfully completed the acquisition of RAA Insurance for $642 million, marking a significant expansion of its operations in South Australia. This strategic move is set to enhance Allianz's market presence and diversify its service offerings in the region. - read more

NSW and SA Initiate Trials for Increased Mass Limits on Zero-Emissions Trucks

13 Oct 2025: Paige Estritori

In a significant move towards sustainable transport, New South Wales (NSW) and South Australia (SA) have commenced trials permitting higher mass limits for zero-emissions trucks. This initiative aims to encourage the adoption of environmentally friendly heavy vehicles by addressing existing regulatory constraints. - read more

Click for more Insurance News

Commercial Property Insurance Articles

Is Commercial Property Insurance mandatory?

Commercial property insurance is a type of coverage that protects businesses and their assets from various risks. This insurance safeguards physical properties, including buildings, equipment, inventory, and other essential assets. By having commercial property insurance, businesses can mitigate losses that may occur due to unexpected events. - read more

How Deductibles Impact Your Commercial Property Insurance Premiums

When it comes to commercial property insurance, a deductible is the amount of money a policyholder agrees to pay out-of-pocket before the insurance coverage kicks in. This can be a fixed dollar amount or a percentage of the total insured value. Understanding how deductibles work is crucial for any landlord or business owner seeking to protect their assets effectively. - read more

Natural Disasters and Your Commercial Property: Is Your Insurance Adequate?

Australia is known for its diverse landscapes, but one of the harsher realities it faces is the increasing frequency of natural disasters. From bushfires in the outback to devastating floods in urban areas, these events can have severe implications for commercial properties. Business owners must navigate the challenges of not only protecting their assets but also ensuring the continuity of their operations. - read more

Is Commercial Property Insurance Mandatory? What Every Landlord Should Know

Commercial property insurance is a type of coverage designed to protect property landlords and investors from various risks. It typically encompasses buildings, equipment, and other assets associated with commercial spaces. Understanding this insurance is crucial for anyone involved in property leasing or investment, as it can safeguard against significant financial loss. - read more

The Essential Checklist for Property Investors: Filing a Claim with Confidence

As a property investor, having the right commercial property insurance is vital. It protects your investment against unexpected events, ensuring that your assets are safeguarded. Commercial property insurance covers a range of risks that can lead to significant financial losses, from natural disasters to theft. Understanding the nuances of this insurance is essential for making informed decisions that impact your bottom line. - read more

Knowledgebase

Term Life Insurance:
A type of life insurance policy that provides coverage for a specified period, such as 10 or 20 years.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.