Commercial Property Insurance Online :: News
SHARE

Share this news item!

Surge in Insurance Complaints in Australia Due to Claim Processing Delays

Implications for Personal Trainers Amid Rising Insurance Complaints

Surge in Insurance Complaints in Australia Due to Claim Processing Delays?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian insurance industry is currently grappling with an unprecedented surge in consumer complaints, primarily stemming from delays in processing everyday claims.
Data from the Australian Financial Complaints Authority (AFCA) indicates that insurance companies are generating a record 100 complaints daily, as they struggle to manage routine claims efficiently.

These delays are not confined to claims arising from natural disasters but extend to standard claims, including those related to home-building and motor vehicle insurance. Factors contributing to this backlog include shortages of materials and skilled labour, as well as under-resourced claims-handling teams within insurance companies.

For personal trainers in Australia, this trend poses significant concerns. Timely processing of insurance claims is crucial for maintaining business operations and financial stability. Delays can lead to prolonged periods without necessary funds, affecting the ability to cover expenses or resume services after an incident.

To navigate this challenging landscape, personal trainers should consider the following steps:

  • Maintain comprehensive records of all client interactions and training sessions to support any potential claims.
  • Establish a clear understanding of the claims process and expected timelines with their insurance provider.
  • Explore insurance providers known for efficient claims processing and customer service.

By proactively addressing these aspects, personal trainers can better safeguard their businesses against the repercussions of claim processing delays and ensure continuity in their professional services.

Published:Tuesday, 28th Apr 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Understanding the Surge in Australian Insurance Premiums
Understanding the Surge in Australian Insurance Premiums
28 Apr 2026: Paige Estritori
In recent years, Australian insurance premiums have experienced a notable increase, driven primarily by escalating claims costs and the frequency of natural disasters. This trend has significant implications for homeowners and businesses across the country. - read more
Surge in Insurance Complaints in Australia Due to Claim Processing Delays
Surge in Insurance Complaints in Australia Due to Claim Processing Delays
28 Apr 2026: Paige Estritori
Australia's insurance industry is currently grappling with an unprecedented surge in consumer complaints, primarily stemming from significant delays in processing claims. This trend has raised concerns about the efficiency and responsiveness of insurers in meeting policyholders' needs. - read more
Examining the Impact of Market Concentration in Australia's Insurance Industry
Examining the Impact of Market Concentration in Australia's Insurance Industry
28 Apr 2026: Paige Estritori
Australia's insurance industry is characterised by a high level of market concentration, with four major companies-Insurance Australia Group (IAG), Suncorp, QBE, and Allianz-controlling nearly 75% of the general insurance market. This dominance has sparked discussions about the implications for competition and consumer choice. - read more
Navigating Premium Affordability Challenges in Australia's Insurance Sector
Navigating Premium Affordability Challenges in Australia's Insurance Sector
28 Apr 2026: Paige Estritori
In 2026, Australian insurers are confronting significant challenges related to premium affordability. A recent survey by Gallagher Bassett highlights that 22% of local respondents identify premium affordability as their foremost concern. This issue is primarily driven by escalating claims costs, climate-related losses, and technological advancements in fraud, all of which are influencing pricing, underwriting, and capital allocation strategies. - read more
Resilience in Australia's Non-Life Insurance Sector Amidst Complex Risks
Resilience in Australia's Non-Life Insurance Sector Amidst Complex Risks
28 Apr 2026: Paige Estritori
Despite facing an increasingly complex and interconnected risk landscape, Australia's non-life insurance industry has demonstrated remarkable resilience. According to a recent report by AM Best, the top 10 Australian non-life insurers reported a combined insurance revenue of nearly AUD 46 billion for the fiscal year ending 30 June 2025, marking an 11.1% increase from the previous year. - read more


Commercial Property Insurance Articles

Beyond the Basics: Essential Add-Ons for Comprehensive Commercial Property Insurance
Beyond the Basics: Essential Add-Ons for Comprehensive Commercial Property Insurance
Commercial property insurance is a vital safeguard for businesses and landlords, protecting physical assets from a variety of risks. This type of insurance covers a range of properties, from office buildings to retail spaces, ensuring that in the event of damage or loss, you have financial support to recover your investment. - read more
Is Commercial Property Insurance mandatory?
Is Commercial Property Insurance mandatory?
Commercial property insurance is a type of coverage that protects businesses and their assets from various risks. This insurance safeguards physical properties, including buildings, equipment, inventory, and other essential assets. By having commercial property insurance, businesses can mitigate losses that may occur due to unexpected events. - read more
What Factors Affect Commercial Property Insurance Premiums?
What Factors Affect Commercial Property Insurance Premiums?
Commercial property insurance is designed to protect businesses and landlords against losses to their buildings and other related assets. This type of insurance covers various incidents, such as fire, theft, and damage from natural disasters. It's essential for safeguarding not just the physical property but also the livelihood associated with the business operations conducted within that space. - read more
How Deductibles Impact Your Commercial Property Insurance Premiums
How Deductibles Impact Your Commercial Property Insurance Premiums
When it comes to commercial property insurance, a deductible is the amount of money a policyholder agrees to pay out-of-pocket before the insurance coverage kicks in. This can be a fixed dollar amount or a percentage of the total insured value. Understanding how deductibles work is crucial for any landlord or business owner seeking to protect their assets effectively. - read more
Understanding Commercial Property Insurance for Multiple Locations: What Landlords Need to Know
Understanding Commercial Property Insurance for Multiple Locations: What Landlords Need to Know
When it comes to owning commercial properties in Australia, understanding the ins and outs of insurance is crucial. Commercial property insurance serves as a safety net, protecting your valuable assets against unforeseen events. It's designed to cover the buildings themselves, as well as any equipment, inventory, and even loss of income due to disruptions. - read more

Knowledgebase
Whole Life Insurance:
A type of life insurance that provides coverage for the insured's entire lifetime, with a savings component that builds cash value.