Commercial Property Insurance Online
Australia's leading Online Insurance resource
According to the data, income protection and funeral plans trailed, accounting for 22% and 11% of customer dissatisfaction, respectively. A staggering total of 54,896 life insurance-related grievances were logged during the 2023-24 financial period, leading to over $11 million in compensatory actions being taken to address these issues.
A notable feature of the report is the efficiency with which these complaints were handled. Half of all life insurance grievances were settled within the same day they were reported, and 75% saw closure within just eight days. These statistics reflect the urgent nature with which life insurers are addressing customer concerns.
The primary concerns raised by consumers were categorized into service-related issues (29%), delays (13%), and premium disputes (10%). The emphasis on service issues underscores the importance for insurers to enhance customer interaction and mitigate operational delays.
Starting from October 5, 2021, financial services are mandated to document all grievances filed through their dispute resolution mechanisms. This data collection became a formal requirement at the outset of the current year, aimed at providing transparency and accountability within the financial sector.
According to ASIC, "As the first step in the financial dispute resolution framework, internal dispute resolution plays a vital role in providing remedies and protections for consumers. It is an avenue for redress to millions of Australians who complain to financial firms each year."
This report finds its origin from the comprehensive study at ASIC and serves as a stepping stone towards understanding how internal processes can be optimized for public benefit.
Published:Friday, 13th Dec 2024
Source: Paige Estritori
| Building Resilience: ICA Aligns Floods Inquiry Plan 19 Dec 2024: Paige Estritori The Insurance Council of Australia (ICA) is strategically addressing the recommendations from recent inquiries into flood responses and code of practice in its latest updates. Acknowledging the variety and complexity of the suggestions, ICA supports 78 out of the total recommendations presented, tackling them in a staged and structured manner. - read more |
| Major Acquisitions Shake Up the Australian Life Insurance Sector 18 Dec 2024: Paige Estritori In a significant move estimated at $13 billion, MLC Life Insurance and Resolution Life’s subsidiaries in Australia and New Zealand are set to merge. This development is part of an acquisition involving Nippon Life, a major player in the global insurance industry. - read more |
| Sure Highlights Coverage Gaps in Cyclone Zones 17 Dec 2024: Paige Estritori An alarming gap in insurance coverage has been spotlighted by Queensland underwriting agency, Sure, as it drew attention to underinsurance among cyclone-susceptible areas. Their comparison of coverage across the state reveals stark contrasts that could have dire consequences for residents. - read more |
| Term Life Insurance Fuels Customer Grievances 13 Dec 2024: Paige Estritori New insights from the Australian Securities and Investments Commission (ASIC) highlight that term life insurance sparked the most grievances among consumers last financial year. ASIC's newly released internal dispute resolution report indicates that 41% of the complaints were linked to term life policies. - read more |
| Car Theft Case: Ignition Key Slip Leads to Unexpected Payout 13 Dec 2024: Paige Estritori A recent ruling has shed light on an insurance predicament where a policyholder’s vehicle was taken directly from outside his house while the ignition key remained in the car. Despite this oversight, the couple involved managed to secure compensation for the incident. - read more |
| 4 Tips For Reducing Your Insurance Rates Dramatically There are many different ways you can save in different insurance policies. However, some things that will help you save in one policy will have no bearing whatsoever on another policy. Here are things that will help you save across all insurance policies. - read more
|
| The Credit-Savvy Car Buyer’s Guide to Obtaining Affordable Insurance Embarking on the journey of car ownership comes with its share of responsibilities, one of which is securing affordable insurance. Understanding the intricacies of insurance rates is central to managing this recurring expense effectively. Insurers take into account numerous factors when determining your premium, including but not limited to driving history, vehicle type, and geographic location. - read more
|
| How to Lower Public Liability Insurance Premiums Without Sacrificing Coverage In the ever-evolving landscape of Australian commerce, business insurance stands as a crucial bulwark, safeguarding enterprises against unforeseen financial perils. Recognizing this, our in-depth exploration begins with an overview of the monumental role business insurance plays for Australian companies, both large and small. It's a cornerstone for risk management, providing business owners with peace of mind as they navigate the intricacies of their industries. - read more
|
| Avoiding Overinsurance: How to Choose Adequate Coverage Without Wasting Money Income protection insurance is a key component of financial planning that safeguards your earning potential in the untimely event of illness or injury. In Australia, it reassures individuals that their most valuable asset, the ability to earn, is shielded against unforeseen circumstances. Adequate income protection can provide peace of mind, with the security of a regular income even when you're unable to work. - read more
|
| Understanding Income Protection: How Much Insurance Do You Really Need? Income protection insurance is a type of policy designed to provide you with a safety net in case you’re unable to work due to illness or injury. The concept hinges on securing a portion of your earned income when adverse health conditions impede your ability to generate revenue through your profession. This protection becomes a financial bulwark, ensuring that despite unforeseen health challenges, your livelihood is safeguarded and your lifestyle can be maintained as closely as possible to your current standard. - read more
|