Insurance Council of Australia Assists NSW Flood Claimants

In response to the devastating floods that swept across New South Wales' Mid North Coast in May, the Insurance Council of Australia (ICA) is taking proactive steps to support the affected residents.

Insurers, organised by the ICA, will be meeting with flood victims in Kempsey, Taree, and Port Macquarie to provide guidance and support as they navigate their insurance claims.

This initiative is part of a broader effort to address the aftermath of a disaster that has generated approximately 13,200 claims, with overall costs amounting to $235 million.

The consultations aim to clarify the claims process for attendees, offering insights into dispute resolution and recovery support. This engagement seeks to empower residents by equipping them with the necessary information to expedite their claim settlements, thereby facilitating their return to normalcy after the calamity.

The community sessions are scheduled at accessible locations as follows:

Oddfellows Hall in West Kempsey on September 16, from 9am to 5pm
Manning Uniting Church in Taree on September 17, from 9am to 5pm
Panthers Port Macquarie in Port Macquarie on September 18, from 9am to 5pm

Those interested in attending these sessions can register to ensure their participation.

This initiative by the ICA is significant as it addresses the urgent need for direct communication between insurers and claimants, an area that often becomes a source of frustration and confusion in the aftermath of natural disasters. By facilitating one-on-one discussions, these sessions are expected to provide much-needed clarity and reassurance to those still grappling with the impact of the floods. Furthermore, they underscore the commitment of insurers to support affected communities and demonstrate a tangible effort to improve customer relations and service standards.

Looking ahead, the outcomes of these consultations could set a precedent for how insurance claims are managed following natural disasters in Australia. Success in this endeavour might prompt the ICA to adopt similar initiatives in future events, fostering a more resilient and responsive insurance sector. Additionally, insights gained from these interactions could drive enhancements in claims handling processes and policies, ultimately benefiting consumers across the nation. The engagement also highlights the need for ongoing dialogue between residents and insurers, potentially leading to more streamlined and effective responses to future incidents.

Published:Tuesday, 9th Sep 2025
Source: Paige Estritori

Share this news item:

Insurance News

Cyber Insurance Becomes Essential Amid Rising Digital Threats

12 Sep 2025: Paige Estritori

The recent cyberattack on Fortnum Private Wealth, accompanied by ASIC's legal action, has spotlighted the critical risks cyber threats pose to financial advice companies in Australia. With digital integration intensifying across the finance sector, the owner of Fortnum, Entireti, plans to defend the case, underscoring the necessity for ongoing vigilance in cybersecurity measures. - read more

Swiss Re Foresees Rising Premiums Amid Increasing Global Risks

10 Sep 2025: Paige Estritori

In a comprehensive analysis, Swiss Re Institute predicts that global property and casualty insurance premiums will rise in tandem with GDP over the upcoming decade. This growth is driven by amplified natural catastrophe losses, asset accumulation, and heightened economic and litigation claims inflation. The institute's report outlines the evolving insurance landscape amid increasing global risks. - read more

Insurance Council of Australia Assists NSW Flood Claimants

09 Sep 2025: Paige Estritori

In response to the devastating floods that swept across New South Wales' Mid North Coast in May, the Insurance Council of Australia (ICA) is taking proactive steps to support the affected residents. Insurers, organised by the ICA, will be meeting with flood victims in Kempsey, Taree, and Port Macquarie to provide guidance and support as they navigate their insurance claims. - read more

Ombudsman Upholds Policyholder’s Claim Despite Fraud Allegations

08 Sep 2025: Paige Estritori

A motor insurance policyholder has won a significant dispute over fraud allegations, with the industry ombudsman ruling in favour of a payout following a controversial car accident claim. The case revolved around an incident where the claimant's wife crashed at an intersection one evening, reportedly failing to yield. The lack of photographic evidence due to shock and subsequent involvement of towing services complicated matters. - read more

NM Insurance Secures Growth with Five-Year Zurich Partnership

05 Sep 2025: Paige Estritori

In a strategic move set to bolster its market position, NM Insurance has announced a five-year agreement with capacity provider Zurich, positioning itself for further growth and increased broker confidence in its success. Since its establishment two decades ago as Nautilus Marine Insurance Agency, NM Insurance has expanded its focus beyond the recreational boat market in Australia, branching into New Zealand and diversifying into the commercial marine, caravan, and motorcycle sectors. - read more

Click for more Insurance News

Commercial Property Insurance Articles

Beyond the Basics: Essential Add-Ons for Comprehensive Commercial Property Insurance

Commercial property insurance is a vital safeguard for businesses and landlords, protecting physical assets from a variety of risks. This type of insurance covers a range of properties, from office buildings to retail spaces, ensuring that in the event of damage or loss, you have financial support to recover your investment. - read more

What Factors Affect Commercial Property Insurance Premiums?

Commercial property insurance is designed to protect businesses and landlords against losses to their buildings and other related assets. This type of insurance covers various incidents, such as fire, theft, and damage from natural disasters. It's essential for safeguarding not just the physical property but also the livelihood associated with the business operations conducted within that space. - read more

What does Commercial Property Insurance cover?

Commercial property insurance is vital for anyone who owns or operates a business that involves a physical location. This type of insurance protects your business premises, equipment, and any inventory within the space. Whether you're a landlord, a small business owner, or a property investor, having a solid understanding of commercial property insurance is essential. It not only safeguards your physical assets but also provides peace of mind for your financial investment. - read more

Natural Disasters and Your Commercial Property: Is Your Insurance Adequate?

Australia is known for its diverse landscapes, but one of the harsher realities it faces is the increasing frequency of natural disasters. From bushfires in the outback to devastating floods in urban areas, these events can have severe implications for commercial properties. Business owners must navigate the challenges of not only protecting their assets but also ensuring the continuity of their operations. - read more

The Essential Checklist for Property Investors: Filing a Claim with Confidence

As a property investor, having the right commercial property insurance is vital. It protects your investment against unexpected events, ensuring that your assets are safeguarded. Commercial property insurance covers a range of risks that can lead to significant financial losses, from natural disasters to theft. Understanding the nuances of this insurance is essential for making informed decisions that impact your bottom line. - read more

Knowledgebase

Income Insurance:
Insures your income in the event of you being unable to work due to sickness or accident.