Commercial Property Insurance Online :: News
SHARE

Share this news item!

ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Practices

Regulator Claims Deceptive Pricing Affected Hundreds of Thousands of Policyholders

ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Practices?w=400
The Australian Securities and Investments Commission (ASIC) has commenced Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024.

According to ASIC, RACQ Insurance included inflated 'last period premium' figures in their renewal notices, leading customers to believe that their premiums had increased less than they actually had. This practice potentially resulted in customers overpaying for their insurance policies. The misleading information affected various types of insurance, including home, car, caravan, boat, and pet insurance.

Despite receiving customer complaints shortly after implementing this practice, RACQ Insurance allegedly continued the misleading pricing for several years. ASIC is seeking civil penalties, declarations, and public orders to address these alleged breaches.

RACQ Insurance has acknowledged the proceedings and stated that it is cooperating with ASIC while conducting its own internal review. The company self-reported the issue in 2024 following media inquiries.

This case underscores the importance of transparency and accuracy in insurance communications. Policyholders are advised to carefully review renewal notices and seek clarification on any discrepancies to ensure they are not overpaying for coverage.

Published:Thursday, 23rd Oct 2025
Source: Paige Estritori

Share this news item:

Insurance News

IAG CEO Predicts Ongoing Insurance Premium Rises Amid Easing Inflation
IAG CEO Predicts Ongoing Insurance Premium Rises Amid Easing Inflation
23 Oct 2025: Paige Estritori
Australian consumers should brace for continued increases in insurance premiums, albeit at a moderated pace, according to Nick Hawkins, CEO of Insurance Australia Group (IAG). The company recently reported a significant 91% rise in net profit for the first half of the fiscal year ending December 31, 2024, reaching $778 million. This surge is largely attributed to favourable weather conditions and a reduction in claims. - read more
Allianz Australia Completes $642 Million Acquisition of RAA Insurance
Allianz Australia Completes $642 Million Acquisition of RAA Insurance
23 Oct 2025: Paige Estritori
In a significant move within the Australian insurance sector, Allianz Australia has successfully acquired RAA Insurance for $642 million. This acquisition, approved by the competition regulator on June 12, 2025, marks a strategic expansion for Allianz into the South Australian market. - read more
Rising Insurance Risks Challenge Australian Businesses in Evolving Landscape
Rising Insurance Risks Challenge Australian Businesses in Evolving Landscape
23 Oct 2025: Paige Estritori
Australian businesses are currently navigating a complex and evolving risk landscape, marked by increased exposures across various domains. A recent report from Gallagher highlights several key areas contributing to this heightened risk environment. - read more
ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Practices
ASIC Initiates Legal Action Against RACQ Insurance Over Misleading Premium Practices
23 Oct 2025: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has commenced Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024. - read more
Australian Insurance Industry Reports Record $6.1 Billion Profit Amid Rising Premiums
Australian Insurance Industry Reports Record $6.1 Billion Profit Amid Rising Premiums
23 Oct 2025: Paige Estritori
Australia's insurance industry has reported an after-tax profit of $6.1 billion for the year 2024, a figure that is three times higher than the five-year average of $2 billion. This substantial increase is attributed to significant premium hikes and a relatively benign year for natural disasters. - read more


Commercial Property Insurance Articles

The Essential Checklist for Property Investors: Filing a Claim with Confidence
The Essential Checklist for Property Investors: Filing a Claim with Confidence
As a property investor, having the right commercial property insurance is vital. It protects your investment against unexpected events, ensuring that your assets are safeguarded. Commercial property insurance covers a range of risks that can lead to significant financial losses, from natural disasters to theft. Understanding the nuances of this insurance is essential for making informed decisions that impact your bottom line. - read more
How Deductibles Impact Your Commercial Property Insurance Premiums
How Deductibles Impact Your Commercial Property Insurance Premiums
When it comes to commercial property insurance, a deductible is the amount of money a policyholder agrees to pay out-of-pocket before the insurance coverage kicks in. This can be a fixed dollar amount or a percentage of the total insured value. Understanding how deductibles work is crucial for any landlord or business owner seeking to protect their assets effectively. - read more
What does Commercial Property Insurance cover?
What does Commercial Property Insurance cover?
Commercial property insurance is vital for anyone who owns or operates a business that involves a physical location. This type of insurance protects your business premises, equipment, and any inventory within the space. Whether you're a landlord, a small business owner, or a property investor, having a solid understanding of commercial property insurance is essential. It not only safeguards your physical assets but also provides peace of mind for your financial investment. - read more
Natural Disasters and Your Commercial Property: Is Your Insurance Adequate?
Natural Disasters and Your Commercial Property: Is Your Insurance Adequate?
Australia is known for its diverse landscapes, but one of the harsher realities it faces is the increasing frequency of natural disasters. From bushfires in the outback to devastating floods in urban areas, these events can have severe implications for commercial properties. Business owners must navigate the challenges of not only protecting their assets but also ensuring the continuity of their operations. - read more
Is Commercial Property Insurance mandatory?
Is Commercial Property Insurance mandatory?
Commercial property insurance is a type of coverage that protects businesses and their assets from various risks. This insurance safeguards physical properties, including buildings, equipment, inventory, and other essential assets. By having commercial property insurance, businesses can mitigate losses that may occur due to unexpected events. - read more


Your free insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free (via our secure server) and without obligation. We respect your privacy.

Knowledgebase
Umbrella Policy:
An additional insurance policy that provides extra liability coverage beyond the limits of the insured's primary policies.